Meal Prep Service – Terms & Conditions

Taste With Jo
Operated by Joanna Ornatowska
Riggisberg, Canton Bern, Switzerland

Last updated: 26 September 2026

These Terms & Conditions apply to the personalised in-home meal prep service provided by Taste With Jo.

Please read these Terms & Conditions before confirming a booking. By confirming a booking and accepting these Terms & Conditions, the Client agrees to the terms below.

1.About the service

Taste With Jo provides a personalised in-home meal prep service.

Meals are prepared in the Client’s own private kitchen for the Client and their household. Taste With Jo does not prepare the Client’s meals in an external commercial kitchen or at the business owner’s home.

Depending on the agreed booking, the service may include menu planning, preparation and cooking, portioning, simple labelling, use of the Client’s kitchen and equipment, and cleaning of the work areas and equipment used during the service.

Additional items such as baking, desserts, freezer meals, sauces or preserves may be included where agreed in advance.

The exact menu, scope of work, price and service date are agreed individually with each Client.

2.Enquiries, questionnaires and quotations

An initial enquiry does not create a booking or payment obligation.

For a first booking, the Client may be asked to complete a household questionnaire containing information needed to prepare a personalised menu and quotation.

This may include household size, food preferences, dislikes, portion requirements, allergies, intolerances, dietary requirements, kitchen facilities, storage space and grocery preferences.

Based on this information, Taste With Jo prepares a personalised menu proposal and quotation.

The initial questionnaire, initial menu proposal, quotation and reasonable discussion required to agree the booking are part of the pre-booking process and are not separately charged unless the Client is informed otherwise in advance.

3.Menu and quotation

The Client has an opportunity to review the proposed menu and request reasonable changes before confirming the booking.

Once the menu and scope of the service have been agreed, the Client receives the final price before booking.

The quotation may include, where applicable:

the Meal Prep service;
grocery shopping;
travel;
other specifically agreed services or costs.

Groceries themselves are accounted for separately as described below.

A quotation is based on the information supplied by the Client. Material changes to the requested service may require a revised quotation.

4.When a booking becomes confirmed

A booking is confirmed only when:

the menu and scope of service have been agreed;
the final price and date have been agreed;
the Client has had the opportunity to read these Terms & Conditions;
the Client has accepted these Terms & Conditions; and
the required advance payment has been received.

Until these steps have been completed, an enquiry, proposed menu or provisional date does not constitute a confirmed booking.

5.Prices and payment

The Client will know the agreed service price before confirming the booking.

For new and one-off Clients, the agreed service price is normally payable in advance.

Payment may be made using the payment methods offered by Taste With Jo at the time of booking, which may include bank transfer and TWINT.

Any travel charge, shopping charge or other compulsory charge applicable to the particular booking will be disclosed in the quotation before the Client confirms the booking.

Where the Client requests additional work after confirmation, additional charges may apply. These will be communicated before the additional work is undertaken whenever reasonably possible.

6.Grocery shopping

The Client may choose either to purchase the agreed groceries themselves or, where agreed, ask Taste With Jo to shop on their behalf.

If Taste With Jo undertakes the shopping, the Client is responsible for the actual cost of groceries purchased for their booking.

A standard supermarket shopping service is currently charged at CHF 35. If the agreed menu requires multiple shops, specialist suppliers or materially additional shopping time, any additional shopping charge will be communicated in advance.

Taste With Jo may request an estimated grocery budget before shopping.

Receipts will be provided and the grocery budget will be reconciled against the actual amount spent. Any unused balance remains the Client’s money and will be returned or credited as agreed. If the actual agreed grocery cost exceeds the advance provided, the Client remains responsible for the difference.

Groceries purchased for the Client are intended for that Client’s household and are taken directly to the Client’s home as part of the agreed service.

7.Travel

Taste With Jo is based in Riggisberg.

Travel within 15 km of Riggisberg is included in the service price unless otherwise stated in the quotation.

For locations further away, a travel charge may apply.

Any normal travel charge applicable to a booking will be disclosed in the quotation before the booking is confirmed.

Additional journeys requested by the Client after booking, including delivery of groceries following cancellation, may be charged separately as described in these Terms.

8.Changes after confirmation

The agreed menu forms part of the confirmed booking.

The Client should inform Taste With Jo as soon as possible if a change is required.

Small changes may be accommodated where reasonably possible. More substantial changes may affect the shopping requirements, preparation time, service duration or price.

Taste With Jo is not required to accept substantial or last-minute changes where there is insufficient time or availability to accommodate them safely and reasonably.

If groceries have already been purchased before a menu change is requested, the Client remains responsible for groceries purchased in accordance with the previously agreed menu.

Any additional work or cost resulting from an accepted change will be discussed with the Client.

9.Cancellation by the Client

Cancellation must be communicated to Taste With Jo in writing, for example by email.

The time at which the cancellation is received determines the applicable cancellation terms.

For the purpose of calculating a cancellation refund, amounts relating to work already performed, groceries already purchased, shopping already completed, non-refundable third-party payment processing costs and other reasonable costs already incurred specifically for the confirmed booking are dealt with first, as described in Section 10.

After those amounts have been accounted for, the following cancellation terms apply to the remaining refundable service amount:

More than 7 days before the scheduled service:
100% of the remaining refundable service amount will be refunded.

From 7 days up to and including 72 hours before the scheduled service:
50% of the remaining refundable service amount will be refunded.

Less than 72 hours before the scheduled service:
The remaining service amount is non-refundable.

These cancellation terms reflect the fact that time has been reserved specifically for the Client and, particularly for late cancellations, it may no longer be reasonably possible to replace the booking.

Nothing in these Terms limits any mandatory rights that cannot legally be excluded.

10.Costs and work already incurred before cancellation

Cancellation does not undo services already performed or costs reasonably incurred specifically for the confirmed booking before Taste With Jo receives the cancellation.

Where applicable, the following may therefore be deducted or settled before calculating the cancellation refund:

Groceries already purchased:
The Client remains responsible for the actual cost of groceries purchased specifically for their agreed booking.

Shopping already completed:
Where Taste With Jo has already completed the agreed shopping service, the applicable shopping charge remains payable because that service has already been performed.

Additional work already performed after booking:
Where the Client has specifically requested additional planning, sourcing or other work beyond the normal pre-booking menu and quotation process, and that work has already been performed, the agreed charge for that work remains payable.

Normal initial menu planning, preparation of the initial quotation and ordinary pre-booking discussion are not retrospectively charged as an administration fee.

Third-party payment costs:
Any payment-processing charge actually incurred in connection with the Client’s payment may be deducted from a refund only to the extent that the charge is not refunded to Taste With Jo by the payment provider.

Other Client-specific costs:
Other reasonable third-party expenses specifically agreed with or incurred for the Client’s confirmed booking may be deducted where they cannot reasonably be recovered.

Taste With Jo will not arbitrarily create additional cancellation or administration charges after cancellation.

11.Groceries following cancellation

If groceries have already been purchased specifically for the Client before cancellation, those groceries remain for the Client’s household.

Taste With Jo and the Client will arrange a reasonable method and time for the groceries to be handed over.

If the Client asks Taste With Jo to make an additional journey to deliver the groceries following cancellation, an applicable travel or delivery charge may be payable.

Where the delivery address is outside the travel area included in the original service, the appropriate additional travel charge will apply.

Any delivery will be arranged at a mutually agreed time and is not guaranteed to be available immediately following cancellation.

Where perishable groceries are involved, the Client should cooperate in arranging prompt handover. Taste With Jo cannot reasonably be required to store Client groceries indefinitely.

12.Cancellation or rescheduling by Taste With Jo

Occasionally Taste With Jo may need to cancel or reschedule a service because of illness, emergency, unsafe travel conditions or another circumstance that reasonably prevents the service from being provided.

Where this happens, the Client may choose, where reasonably available, between:

rescheduling the affected service; or
receiving a refund for the part of the service that has not been provided.

The Client will not be charged a cancellation penalty where Taste With Jo cancels the service.

Any Client-owned groceries already purchased will be dealt with fairly depending on the circumstances, including arranging their handover where necessary.

13.Client access and punctuality

The Client is responsible for ensuring that Taste With Jo can access the agreed property and kitchen at the agreed starting time.

If access is delayed because of the Client, the delay may reduce the amount of work that can reasonably be completed within the booked session.

If access cannot be provided within a reasonable period, the booking may be treated as a late cancellation.

Taste With Jo is not responsible for work that cannot be completed because the Client did not provide the agreed access.

13.Client kitchen

Because the service is provided in the Client’s own home, the Client is responsible for providing a kitchen reasonably suitable for the agreed work.

This includes:

running water;
electricity where required;
working cooking appliances needed for the agreed menu;
reasonable preparation space;
access to agreed kitchen equipment;
sufficient refrigerator and/or freezer space; and
a generally safe environment in which the agreed work can be carried out.

Taste With Jo may bring selected personal equipment or utensils where appropriate but does not provide a complete mobile kitchen.

If the kitchen, equipment or environment prevents the agreed service from being performed safely or reasonably, Taste With Jo may adapt, limit or stop the service.

Where the problem results from circumstances within the Client’s control, this does not automatically entitle the Client to a refund for time reserved or work already performed.

14.Containers

Unless otherwise agreed, the Client provides the containers required for the prepared meals.

Containers should be clean, food-suitable, in good condition, have appropriate lids and be suitable for the intended refrigerator or freezer storage.

Taste With Jo may provide an approximate indication of the number of containers likely to be needed.

If insufficient or unsuitable containers are available, Taste With Jo may use another reasonable solution available in the Client’s home, alter the portioning arrangement or leave food in an appropriate alternative form.

Taste With Jo is not responsible for problems caused by unsuitable containers supplied by the Client.

15.Allergies, intolerances and dietary requirements

The Client must provide accurate and current information about known allergies, intolerances and important dietary requirements relevant to anyone for whom the meals are being prepared.

This information must be provided before the menu is finalised and the Client should inform Taste With Jo promptly if anything changes.

Because meals are prepared in the Client’s own kitchen, Taste With Jo does not control the kitchen’s previous use, all foods previously present in the household or all possible sources of cross-contact.

Where a serious allergy is involved, Taste With Jo and the Client should discuss whether the requested service can reasonably and safely be provided in the circumstances.

Taste With Jo may decline or modify a requested dish or service where it cannot reasonably be prepared in accordance with the information provided.

Taste With Jo is not responsible for consequences arising from an allergy, intolerance or dietary requirement that the Client did not disclose or disclosed inaccurately.

16.Medical and dietary instructions

Taste With Jo may prepare meals according to dietary instructions supplied by the Client, including instructions provided to the Client by a doctor or qualified dietitian.

The Meal Prep service does not constitute medical diagnosis, medical treatment or individual medical nutrition therapy.

The Client remains responsible for obtaining appropriate professional healthcare advice where required and for ensuring that the instructions supplied to Taste With Jo are accurate and current.

17.Children and other household members

Where meals are intended for children or another person for whom the Client is responsible, the Client is responsible for providing the relevant dietary, allergy and other information required for the service.

The Client or another responsible adult remains responsible for deciding whether the prepared food is suitable for the individual household member.

18.Pets and safety during the service

The Client is responsible for maintaining a reasonably safe working environment while Taste With Jo is using the kitchen.

Children, pets and other household members should not be allowed to create an unsafe situation around hot surfaces, boiling liquids, knives or other kitchen equipment.

If a situation becomes unsafe, Taste With Jo may temporarily stop work until it can reasonably continue.

19.Equipment and property

Taste With Jo will take reasonable care when using the Client’s kitchen and agreed equipment.

The Client is responsible for ensuring that appliances and equipment made available for use are reasonably safe and functioning correctly.

Taste With Jo should be informed in advance about any known defect or special operating requirement.

Taste With Jo remains responsible to the extent required by applicable law for damage directly caused through its own actions. Nothing in these Terms attempts to exclude liability that cannot lawfully be excluded.

20.Additional work and additional time

The confirmed quotation covers the agreed menu and scope of work.

Requests made on the service day for additional dishes, substantial menu changes, additional portions or other work are subject to available time and may be declined.

Where Taste With Jo agrees to additional work that materially increases the agreed service, an additional charge may apply.

Where reasonably possible, the Client will be informed of the additional cost before that work is undertaken.

21.Meal quantities and results

Meal quantities and portion sizes are based on the information agreed with the Client and the practical yield of the ingredients used.

Cooking involves natural variation in ingredient size, yield and preparation time. Minor differences in the final number, size or appearance of portions do not by themselves mean that the service has not been performed correctly.

If a material issue arises during the service, Taste With Jo will use reasonable efforts to discuss an appropriate solution with the Client.

22.Storage and handling after preparation

Prepared meals remain in the Client’s home.

Taste With Jo may provide practical storage, refrigeration, freezing or reheating information appropriate to the meals prepared.

After the service has been completed and the food has been left with the Client, the Client is responsible for storing, handling, freezing, defrosting and reheating the food appropriately and for following any storage or use instructions provided.

Taste With Jo cannot be responsible for deterioration or other problems caused by improper storage or handling after the meals have been left with the Client.

23.Cleaning

Taste With Jo will clean the work surfaces and kitchen equipment used in providing the Meal Prep service to a reasonable standard after cooking.

The service does not include general household cleaning or cleaning unrelated areas of the kitchen or home unless separately agreed.

If the kitchen requires substantial cleaning before meal preparation can safely or reasonably begin, this may reduce the time available for cooking or require a separate agreement.

24.Client information and privacy

Personal information provided in connection with the Meal Prep service is handled in accordance with the Taste With Jo Privacy Policy.

Information about allergies, intolerances, dietary requirements and health-related dietary instructions may be sensitive personal information.

Clients should provide only information reasonably relevant to the requested service.

Where information relates to a child or another household member, the Client confirms that they are authorised to provide information necessary to arrange the service.

25.Complaints and problems

If the Client believes there is a problem with the service, they should contact Taste With Jo as soon as reasonably possible and provide sufficient information to allow the matter to be reviewed.

Where appropriate, Taste With Jo and the Client will first try to resolve the issue directly and reasonably.

This clause does not restrict any mandatory legal rights available to the Client.

26.Events outside reasonable control

Neither party will be treated as having failed to perform an obligation where performance is prevented or materially affected by circumstances genuinely outside that party’s reasonable control, subject to applicable law.

Depending on the circumstances, the parties may agree to reschedule the service or settle the unperformed portion of the booking appropriately.

27.Payment disputes and chargebacks

If the Client believes that a payment or refund is incorrect, they are asked to contact Taste With Jo first so that the issue can be reviewed and, where appropriate, corrected.

Nothing in these Terms prevents the Client from exercising any rights available through their payment provider or under applicable law.

Taste With Jo may retain booking confirmations, accepted Terms, correspondence, invoices, payment records and other records reasonably required to establish what was agreed and how the service was performed.

28.Refunds

Where a refund is due, Taste With Jo may return the money through the original payment method where appropriate.

The amount refunded will be calculated according to these Terms, including the cancellation provisions and any costs already incurred.

A third-party payment-processing fee will only be deducted where it was actually incurred and is not returned to Taste With Jo by the payment provider.

29.Changes to these Terms

Taste With Jo may update these Terms & Conditions from time to time.

The version applicable to a confirmed booking will normally be the version made available to and accepted by the Client when that booking was confirmed.

Changes published after a booking has already been confirmed will not retrospectively alter that booking unless the Client and Taste With Jo agree otherwise or a change is required by law.